The Challenge

Since their establishment in 1993, Coates Hire Indonesia has become one of the largest industrial hire companies in Indonesia and possesses a comprehensive range of equipment to meet rental demands from mining and construction industries throughout the archipelago. Quality service is the company’s top priority; therefore receiving adequate support from their supplier is their primary concern.

When Coates Hire Indonesia approached PT. Dunia Tehnik, Denyo authorised dealer in Indonesia, for power generators to compete with other brands, PT. Dunia Tehnik knew going neck to neck in this highly saturated market wouldn’t cut it so they substantiate themselves as a value-added provider of power solution – encompassing services that can bring benefits to their customers.

The Denyo Solution

Both companies’ vision and values are met and subsequently, PT. Dunia Tehnik was invited to supply over 30 units of Denyo generator – with output ranging from 10kVA up to 700kVA – to replace a portion of their existing generator fleet.

However, the timeframe was tight for the numbers. PT. Dunia Tehnik immediately contacts Denyo for assistance in providing the required models. Recognising the urgency, Denyo supports and swiftly shipped the orders to PT. Dunia Tehnik.

After delivering the orders, PT. Dunia Tehnik followed through on the installation and deployment to ensure that Coates Hire Indonesia obtains maximum up-time on their generators and as part of their excellent services. They have also conducted knowledge transfer on products and recovery procedures in the event of an unexpected occurrence.

Results

With continuous supports in aftersales services, Coates Hire Indonesia is impressed with Denyo’s impeccable quality and PT. Dunia Tehnik’s dedications on excellent services for their customers and therefore decided to build a long-term relationship by replacing their remaining generators with only Denyo.