The Challenge
Since its establishment in 1993, Coates Hire Indonesia has become one of the largest industrial hire companies in Indonesia, possessing a comprehensive range of equipment to meet the rental demands of the mining and construction industries throughout the archipelago. Quality service is the company’s top priority; therefore, receiving adequate support from its supplier is its primary concern.
When Coates Hire Indonesia approached PT. Dunia Tehnik, Denyo authorised dealer in Indonesia, for power generators to compete with other brands, PT. Dunia Tehnik knew that going neck to neck in this highly saturated market wouldn’t cut it, so they positioned themselves as a value-added provider of power solutions, encompassing services that bring benefits to their customers.
The Denyo Solution
Both companies’ vision and values are met, and subsequently, PT. Dunia Tehnik was invited to supply over 30 units of Denyo generator – with output ranging from 10kVA up to 700kVA – to replace a portion of their existing generator fleet. However, the timeframe was tight for the numbers. PT. Dunia Tehnik immediately contacts Denyo for assistance in providing the required models. Recognising the urgency, Denyo supports and swiftly ships the orders to PT. Dunia Tehnik.
After delivering the orders, PT. Dunia Tehnik followed through on the installation and deployment to ensure that Coates Hire Indonesia obtains maximum uptime on their generators, as part of their excellent services. They have also conducted knowledge transfer on products and recovery procedures in the event of an unexpected occurrence.
Results
With continuous supports in aftersales services, Coates Hire Indonesia is impressed with Denyo’s impeccable quality and PT. Dunia Tehnik’s dedications on excellent services for their customers and therefore decided to build a long-term relationship by replacing their remaining generators with only Denyo.
