The 20th Anniversary of Hong Kong’s Return to China was famed as one of the most significant national events in 2017. Denyo was privileged to be the brand of choice (power generator) for the event. However, while it was an extreme honour, it also posed a challenge, as no power failures were to be tolerated. Though there were hiccups prior to the event, the Denyo team have managed to overcome and ensure the event was carried out with ZERO POWER DISRUPTION. Read on to see how our staff displayed Denyo’s core values and put them into practice to achieve event success and credibility.
Denyo Value: 20th Anniversary of Hong Kong's Return to China
Our Commitment to Customers
Complications happened three days before the main event, when the generator breakers started tripping during the pre-testing phase. Therefore, Denyo immediately mobilises key manpower to investigate the reasons behind the tripping issue. After troubleshooting, our personnel discovered the root cause of the problem was due to multiple installations at the event; they promptly guided the on-site operators on the preventive measures that needed to be taken. We have also advised the power contractor on proper recovery procedures in an unexpected occurrence.
After that, the power generators went through continuous testing and thorough checks to be verified in perfect working condition during the pre-testing phase (two days before the actual event). That is not all; the remote monitoring system was utilised as an extra precaution to monitor the operating signals of the running generators, allowing operators to raise early warnings of potential problems and take necessary rectification actions immediately.
It is not just simply providing a product – the team is fully committed to delivering value to ensure effective management and the eventual success of our customers’ projects. All the deployed generators met the stringent customer expectations, and we successfully met the “zero-failure” requirement.
