Located in the heart of Singapore’s healthcare hub, Alpha IVF Centre is renowned for its expertise in fertility treatment augmented with state-of-the-art technology and equipment to maximise success rates. Alpha IVF Centre strives to be the centre of choice by creating excellent patient experiences in all aspects of clinical care and adopting a patient-centric approach that promotes confidence and reliance between clients and care providers.
About Alpha IVF Centre & Alpha Women’s Specialists
The Challenge
Although Singapore has a reliable electricity supply, which is among the best in the world, unexpected power outages do occur from time to time. On 18 September 2018, a power outage, the worst in 14 years, lasted for 38 minutes, affecting residential and nearby healthcare facilities. Catastrophic losses can happen if such power failure were to hit the fertility centre; equipment will be down and puts clients’ family planning into jeopardy. As unfortunate as it may be, such an event once occurred at Flinders Fertility Clinic in Adelaide, Australia. It was to great distress that the facility’s backup generators have failed to start during the state-wide blackout – which compromised the incubators and destroying embryos of twelve families.
A large part of Alpha IVF Centre’s success lies in confidence, and the inability to cope with a power cut could cause repercussions on the clinic’s image. Hence, they called for a reliable power solution that can immediately support equipment loads upon mains failure, in the shortest delivery time frame.
The Denyo Solution
With immediate action, personnel from Denyo Singapore were sent in for a joint engineering study on the load list with the client, followed by an installation discussion with the appointed contractor. Upon discussion, both parties agreed that engineering modifications to the generator, including the SmartAMF (Smart Auto Mains Failure) feature, can be hugely beneficial. The existing indicator panel is to be substituted with a smart controller to deliver alarm indication and crucial protections for the generator. Furthermore, the SmartAMF will be strategically installed within the generator body to ensure instant emergency power upon outage – without occupying additional space.
For peace of mind, the client has requested a test run with the loading of all IVF equipment for eight running hours. However, it was unfortunate that the generator room had poor air circulation, which caused the generator to trip during operation and activate the overheating protection of the smart controller. Understanding the root cause, the Denyo engineering team promptly offers solutions to improve ventilation by increasing the capacity of the external blower fan and diverting the duct pipe to optimise airflow. With the completion of the alterations, the generator was tested perfectly with zero issues for a continuous eight hours of running in loaded conditions.
Results
With all the necessary modifications on the generator, the delivery time frame proved to be a challenge – yet our professional engineers delivered the result with no compromises. Denyo’s relations with customers do not end at the point of delivery; instead, we go the extra mile in following up with the whole installation sequence. The result is clear: a pleased customer that is deeply impressed by Denyo’s product and our value-added services.
